On-Site Event Concierge & Operations Liaison

PERG online; Frisco (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

PERG online is seeking a dedicated on-site Events Coordinator to serve as the liaison between event planners and hotel operations. You will ensure clear communication of event details to operations and work with Convention Services and Catering Managers to meet client expectations.

You will manage day-to-day event coordination, oversee logistics, and proactively resolve any issues to deliver a seamless experience for attendees.

Qualifications

• Experience in hotel operations or administration, especially event management or banquet operations.
• At least 1 year in a customer-facing role with strong service delivery.
• Excellent verbal and written communication; professional interaction with guests, colleagues and management.
• Strong organizational skills; able to manage multiple tasks in a fast-paced environment.
• Calm, problem-solving mindset; address client needs efficiently.
• Detail-oriented; ensure event logistics are executed per plan.
• Flexible schedule including evenings, weekends and holidays.
• College degree preferred in hospitality, event management or related field.
• Familiarity with Delphi or similar event management software.

Responsibilities

• Be the primary point of contact for meeting planners; communicate event details clearly to operations.
• Collaborate with Convention Services and Catering Managers to meet client expectations.
• Coordinate day-to-day hotel events; oversee logistics from start to finish.
• Proactively resolve issues during events to ensure a seamless experience.
• Maintain knowledge of event spaces and group dynamics to advise planning.
• Generate event-related documents using Delphi and update details as needed.
• Participate in pre-convention, Banquet Event Order, and weekly resume meetings.
• Handle special projects assigned by department leaders.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

Bachelor's degree in hospitality or related field

Tools

Delphi software

Job description

PERG online is seeking a dedicated on-site Events Coordinator to serve as the liaison between event planners and hotel operations. You will ensure clear communication of event details to operations and work with Convention Services and Catering Managers to meet client expectations.

You will manage day-to-day event coordination, oversee logistics, and proactively resolve any issues to deliver a seamless experience for attendees.