On-Site Engineer

SWK Technologies, Inc.; New Orleans (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401k Retirement Plan

Paid Time Off

Job summary

SWK Technologies, Inc. in New Orleans is seeking an On-Site Engineer to join our team. You will provide hands-on technical support to clients, install and upgrade systems, and troubleshoot hardware and software issues on site.

You will serve as the face of SWK Technologies to customers, help resolve inquiries by phone, chat, or email when needed, and document resolutions in our ticketing system. The role emphasizes client satisfaction and building lasting relationships.

Qualifications

• Previous experience in IT.
• Call center experience required.
• MSP experience preferred.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills.
• Positive and professional demeanor.

Responsibilities

• Troubleshoot hardware and software issues on-site.
• Provide on-site support as needed to clients.
• Resolve client challenges remotely via phone, chat or email.
• Track customer issues and resolutions in our ticketing system.
• Update and maintain client information or documentation in our systems.

Skills

IT experience

Call center experience

MSP experience

Rapport with clients

Troubleshooting

Professional demeanor

Job description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On-Site Engineer to join our team, providing hands-on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top-tier technical support and solutions on-site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long-lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Requirements

Join our diverse and dynamic team to

• Provide technical assistance with regards to computer hardware and software issues
• Provide on-site support as needed
• Resolve client challenges remotely via phone, chat or email
• Track customer issues and resolutions in our ticketing system
• Update and maintain client information or documentation in our systems

Qualifications

• Previous experience in IT
• Previous Call center experience required
• Managed Service provider experience preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Benefits

• Medical, Dental and Vision insurance
• 401k Retirement Plan
• Paid Time Off