Services Support Representative or Desktop Support representative

Stem Xpert; Salt Lake City (UT); On-site; USD 20,664 - 34,440; Part time

Job summary

A leading tech solutions provider seeks a Services Support Representative in Salt Lake City, UT. This temporary to permanent role involves providing first-line telephone support for hardware and software issues, answering customer inquiries, and troubleshooting problems. Ideal candidates possess strong technical skills and a commitment to outstanding customer service. Previous experience in technical support is preferred. Join a dynamic team making an impact in the tech domain.

Qualifications

• Previous computer technical support experience preferred.
• A+, MCP, Dell or other certifications preferred but not required.
• Effective written and oral communication skills are imperative.
• Ability to identify performance issues of a PC.

Responsibilities

• Provide first-line telephone technical support for hardware and software applications.
• Answer installation, operation, and usage questions about products.
• Diagnose problems and implement solutions for common failures.
• Provide remote support and troubleshoot with customers.
• Escalate complex problems to higher expertise levels.

Skills

PC hardware for workstations and laptops

Network troubleshooting

Windows operating systems

Microsoft Office/Outlook products

Active Directory

Microsoft SharePoint Services

Microsoft Exchange

Customer service

Education

High School Diploma or GED

Job description

Services Support Representative or Desktop Support representative

Founded in 2009 and headquartered in Ann Arbor, MI, TEKWISSEN™ provides a unique portfolio of innovative capabilities that seamlessly combines clients insights, strategy, design, software engineering and systems integration. Our tightly integrated offerings are tailored to each client’s requirements and span the services spectrum from Application Development/Maintenance, testing, Technology Consulting & staffing. The company is primarily focused on information technology, engineering, healthcare, financial technology and contingent workforce solutions. It operates in seven business segments including Commercial, Professional & Technical, EMEA Commercial, and EMEA Professional & Technical. The company provides professional and technical expertise in the fields of Telecom, Education, Banking, Retail, e-commerce, Automotive, Life Science, Insurance, legal, healthcare, among others. It also offers outsourcing, consulting, recruitment, career transition, and vendor management services.

"If something cannot be measured, it cannot be managed."

TEKWISSEN™ measures all of these processes and applies corrective interventions to manage the quality process at its core.

We are an Equal Employment Opportunity Employer M/F/V/D

Recognitions:

• 2015 – America’s Fastest Growing Company by Inc.com
• 2015 – SPARK FastTrack Award from Ann Arbor SPARK
• 2015 – Honoree of Diversity Focused Company by Corp! Magazine
• 2014 – America’s Fastest Growing Company by Inc.com
• 2014 – Michigan 50 Companies to Watch
• 2014 – DiSciTech Award in Technology by Corp! Magazine
• 2014 – DiSciTech TECHNOLOGY Company of the year by Corp! Magazine
• 2014 – SPARK FastTrack Award from Ann Arbor SPARK

Specialties:

• Enterprise Solutions
• Web Development
• Data Warehousing
• Systems Integration
• IT Security
• Storage Technologies
• Development and Delivery
• Business Intelligence
• Telecommunications
• Consulting and Planning
• Network design, Implementation & Administration

Role: Services Support Rep 2

Location: Salt Lake City, UT

Duration: Approx. 3 months (temp to permanent)

Job Description:

• Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support.
• The types of technical products that we support are both hardware and software related and vary from client to client.
• We fully train all of our selected candidates to handle each type of call.

Job Responsibilities:

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.
• Answers questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.
• Provide remote support and troubleshoot issues with customers to resolve issues.
• Typically provides technical support for internal and external customers.
• Escalates complex problems to higher level of expertise within organization.

Skills and Experience Needed:

• High School Diploma or GED required.
• Previous computer technical support experience preferred.
• A+, MCP, Dell or other industry identified certifications are preferred but not required.
• Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/Smart Suite. MAC HW/SW skills also a plus.
• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.
• Ability to provide an excellent customer service that results in high customer satisfaction.
• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behaviour.
• Active Directory, Expert.
• Microsoft SharePoint Services, Expert.
• Microsoft Exchange, Expert.
• Microsoft Office Communication, Expert.
• Microsoft Unified Communications, Expert.