On-Site Engineer

SWK Technologies; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Job summary

SWK Technologies is seeking an On-Site Engineer to join our team. You will provide hands-on support to clients, troubleshoot hardware and software issues, and manage deployments and upgrades at customer sites.

The role emphasizes direct customer interaction, clear communication, and maintaining up-to-date documentation across hardware, software, and network configurations. This is an on-site position in a client-facing environment with opportunities to optimize customer systems.

Qualifications

• Proven ability to troubleshoot hardware and software issues on-site.
• Experience managing Microsoft 365 user accounts, licensing, and access.
• Strong communication skills for explaining technical concepts to non-technical users.

Responsibilities

• Serve as first point of contact for on-site support requests.
• Support peripherals and printers, including drivers and docking stations.
• Manage hardware lifecycle: builds, returns, repairs, replacements.
• Administer Microsoft 365 tenant: user mgmt, licensing, password resets, OneDrive/SharePoint access.
• Perform first-level troubleshooting of applications delivered through Parallels; escalate with diagnostics.
• Maintain building network: switches, Wi-Fi, basic firewall changes.
• Keep documentation up-to-date for IT hardware, software, and network configurations.

Skills

Networking

Hardware

Software

Identity and access

Troubleshooting

Professionalism

Tools

Parallels RAS

Citrix

Azure

Job description

SWK Technologies is committed to optimizing the technological landscape for businesses through customized software solutions and superior technical support. We are looking for a dedicated On‑Site Engineer to join our team, providing hands‑on assistance to our clients and ensuring their systems operate smoothly and efficiently.

In this role, you will be the face of SWK Technologies to our clients, delivering top‑tier technical support and solutions on‑site. Your primary responsibilities will include troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with any technical queries they may have. You will be instrumental in ensuring customer satisfaction, and your expertise will help to foster long‑lasting relationships with our clients. If you are a technically skilled individual who enjoys working directly with customers and resolving technical challenges, we would love to hear from you.

Core Responsibilities

• Serve as the first point of contact for walk-up, phone, and ticketed support requests.
• Support peripherals and printers, including print queues and drivers, docking stations, monitors, and scanners.
• Manage hardware lifecycle: new‑hire workstation builds, equipment returns, and repairs or part replacement.
• Administer the Microsoft 365 tenant, including user management, licensing, password resets, and OneDrive and SharePoint access.
• Own first‑level troubleshooting of published applications delivered through Parallels, escalating with complete diagnostic detail.
• Maintain the building's network, including switches, wireless access points, and basic firewall changes.
• Keep documentation current for IT hardware, deployed software packages, and network configuration.

Required Skills & Knowledge

• Networking: Assigning IP addresses, applying basic firewall changes, and using troubleshooting tools to distinguish a local problem from a network‑wide one.
• Hardware: Installing RAM, drives, fans, and power supplies; diagnosing failing hardware; comfortable opening a laptop or desktop to replace parts.
• Software: Installing, uninstalling, updating, and repairing desktop applications; managing drivers and Windows updates; resolving common client‑side issues with Microsoft 365 and line‑of‑business apps; recognizing when a problem is configuration or permissions rather than the application itself.
• Identity and access: Managing user accounts in Microsoft 365 and Entra ID, including password resets, MFA enrollment and device changes, license assignment, and managing group or shared mailbox membership.
• Troubleshooting: Defining the scope of a problem, identifying what changed, and testing and documenting one variable at a time.
• Professionalism: Explaining technical concepts to non-technical users, staying patient under pressure, documenting work clearly, and using discretion with confidential access.

Preferred, Not Required

• Industry standard certifications, such as CompTIA Network+, CCNA, Microsoft AZ-900, etc.
• Hands‑on experience deploying and configuring resources in Azure.
• Experience with Parallels RAS, Citrix, or similar VDI environments.
• Experience using a ticketing system on a team of 5+ people.

• Medical, Dental and Vision insurance
• 401k Retirement Plan
• Paid Time Off