On-Site Emergency Response Call Center Specialist

RadNet, Inc.; Troy (MI); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Employee Assistance Program

Paid holidays

Paid time off

Job summary

BELFOR Holdings is seeking a Customer Service Representative for our Troy, MI site. You will answer emergency calls, collect required data, and coordinate with field offices to mobilize personnel.

Two-week training during standard business hours is provided. This on-site role requires attention to detail, strong customer service, and the ability to multi-task in a fast-paced environment with occasional overtime. Shifts include every other weekend and three holidays per year.

Qualifications

• Availability to work every other weekend and a minimum of 3 holidays per year
• Reliable transportation
• Proven ability to multi-task in a fast-paced office
• Demonstrated understanding of customer service principles
• Attention to detail and safeguarding information
• Basic computer and typing skills
• Strong written and verbal communication skills

Responsibilities

• Respond to incoming emergency calls from customers and referrals from fire or police departments
• Distribute relevant data to appropriate contacts
• Maintain a customer database with data entry into web-based applications
• Enter information quickly and accurately under time constraints
• Route calls or provide information per client protocols
• Support insurance industry requirements and BELFOR emergency response personnel
• Assist in training of new employees
• Other projects and duties as assigned

Skills

Customer service

Data entry

Typing

Written communication

Verbal communication

Job description

BELFOR Holdings is seeking a Customer Service Representative for our Troy, MI site. You will answer emergency calls, collect required data, and coordinate with field offices to mobilize personnel.

Two-week training during standard business hours is provided. This on-site role requires attention to detail, strong customer service, and the ability to multi-task in a fast-paced environment with occasional overtime. Shifts include every other weekend and three holidays per year.