Emergency Call Center Specialist

BELFOR Property Restoration; Troy (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

BELFOR Property Restoration in Troy, Michigan, is seeking Call Center Agents to manage emergency calls and collect sensitive information for mobilizing field personnel. Responsibilities include accurate data entry and maintaining customer databases.

The ideal candidate thrives in fast-paced environments and possesses strong communication skills. Flexibility with scheduling is essential as shifts may change based on call center needs, including weekends and holidays.

Join a dedicated team committed to high-quality customer service and support.

Qualifications

• Ability to accurately enter sensitive information into various software systems.
• Experience in responding to emergency calls and maintaining a customer database.
• Self-motivated with the ability to work under time constraints.

Responsibilities

• Respond to incoming emergency calls from customers and assist with concerns.
• Maintain a customer database with detailed data entry.
• Train new employees as needed and operate effectively in a team environment.

Skills

Attention to detail

Customer service skills

Strong communication skills

Ability to multitask

Adaptability to changes

Job description

BELFOR Property Restoration in Troy, Michigan, is seeking Call Center Agents to manage emergency calls and collect sensitive information for mobilizing field personnel. Responsibilities include accurate data entry and maintaining customer databases.

The ideal candidate thrives in fast-paced environments and possesses strong communication skills. Flexibility with scheduling is essential as shifts may change based on call center needs, including weekends and holidays.

Join a dedicated team committed to high-quality customer service and support.