Customer Service Representative

BELFOR Property Restoration; Troy (MI); On-site; USD 22,730 - 32,373; Full time

Job summary

BELFOR Property Restoration is seeking a Customer Service Representative in Troy, MI. The role involves responding to emergency calls and maintaining customer databases. Ideal candidates will have reliable transportation and a strong understanding of customer service principles.

Responsibilities include multitasking in a fast-paced environment while providing support to customers and assisting new employees. Candidates must be available for scheduled work, including weekends and holidays.

Qualifications

• Availability to work every other weekend and minimum of 3 holidays.
• Reliable transportation needed.
• Demonstrated understanding of customer service principles.

Responsibilities

• Respond to incoming emergency calls from customers.
• Maintain a customer database with detailed data entry.
• Assist customers with concerns and distribute data to the appropriate contacts.

Skills

Attention to detail

Strong written and verbal communication skills

Basic computer and typing skills

Ability to multi-task

Quick learner

Job description

Overview

External Job Title: Customer Service Representative (On-Site). Position Location: Troy, MI (On-Site). Position Compensation: $20. New Hire Training: New hires must be available for a two week training program conducted during standard business hours (8:30am -- 5:00pm, Monday through Friday).

Responsibilities

• Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and third party programs.
• Assist customers with concerns and distribute all relevant data to the appropriate contacts.
• Maintain a customer database to include detailed data entry into web-based third party applications.
• Work under time constraints to enter information in a quick and accurate manner and meet specific timelines.
• Use discretion when routing calls or providing information regarding the organization to callers.
• Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel.
• Ask appropriate questions to secure all pertinent information.
• Follow precise client required protocols and company procedures.
• Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment.
• Maintain a professional appearance.
• Assist in the training of new employees.
• Other projects and duties as assigned.

Experience And Qualifications

• Availability to work every other weekend, a minimum of 3 holidays and occasional overtime (on short notice, as needed, during emergency situations).
• Reliable transportation.
• Proven ability to multi-task in fast-paced office environment.
• Demonstrated understanding of customer service, principles, and practices.
• Attention to detail and keen sense of safeguarding other people's property and information.
• Quick learner, detail oriented and self-motivated.
• Strong written and verbal communication skills.
• Basic computer and typing skills.

Physical Requirements

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time).
• Sitting for extended periods of time.
• Manual dexterity needed for keyboarding and other repetitive tasks.
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BELFOR Holdings is an Equal Opportunity Employer