On-Site Emergency Call Center Agent

BELFOR Property Restoration; Troy (MI); On-site; USD 22,730 - 32,373; Full time

Job summary

BELFOR Property Restoration is seeking a Customer Service Representative in Troy, MI. The role involves responding to emergency calls and maintaining customer databases. Ideal candidates will have reliable transportation and a strong understanding of customer service principles.

Responsibilities include multitasking in a fast-paced environment while providing support to customers and assisting new employees. Candidates must be available for scheduled work, including weekends and holidays.

Qualifications

• Availability to work every other weekend and minimum of 3 holidays.
• Reliable transportation needed.
• Demonstrated understanding of customer service principles.

Responsibilities

• Respond to incoming emergency calls from customers.
• Maintain a customer database with detailed data entry.
• Assist customers with concerns and distribute data to the appropriate contacts.

Skills

Attention to detail

Strong written and verbal communication skills

Basic computer and typing skills

Ability to multi-task

Quick learner

Job description

BELFOR Property Restoration is seeking a Customer Service Representative in Troy, MI. The role involves responding to emergency calls and maintaining customer databases. Ideal candidates will have reliable transportation and a strong understanding of customer service principles.

Responsibilities include multitasking in a fast-paced environment while providing support to customers and assisting new employees. Candidates must be available for scheduled work, including weekends and holidays.