On-Site Eligibility & Case Manager (Medicaid/SNAP)

Knowledge Services; Terre Haute (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

Job summary

Knowledge Services is seeking an Eligibility Specialist on-site in Terre Haute, IN to process applications and maintain cases within the State eligibility system. You will handle inbound calls from Medicaid, SNAP, TANF applicants, recipients, and community members, ensuring timely resolutions per FSSA policies.

The role emphasizes meeting QA metrics, accurate data entry (40 keystrokes/min), and collaboration within a fast-paced office environment.

Qualifications

• High School Diploma, GED or equivalent certification required. Some college preferred.
• Experience with social services preferred; Indiana Eligibility experience strongly preferred.
• Strong critical thinking and problem-solving skills.
• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understands implications of work and makes recommendations for solutions.
• Accurate data entry skills and the ability to type at least 40 keystrokes/minute.

Responsibilities

• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
• Checks various system interfaces and exchanges to verify Customer information.
• Assist in answering all in-coming phone calls from customers.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Contacts customers to clarify eligibility information if necessary.
• Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
• May educate customers on basic program services and eligibility requirements.
• Meet Quality Assurance (QA) and other key performance metrics.
• Maintains updated knowledge of project and corporate policies and procedures.
• Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
• Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
• Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.
• Meets all performance requirements associated with eligibility processes.
• Performs other duties as may be assigned by management.

Skills

Critical thinking

Problem solving

Interpersonal skills

Attention to detail

Typing speed

Communication

Education

High School Diploma/GED

Some college

Job description

Knowledge Services is seeking an Eligibility Specialist on-site in Terre Haute, IN to process applications and maintain cases within the State eligibility system. You will handle inbound calls from Medicaid, SNAP, TANF applicants, recipients, and community members, ensuring timely resolutions per FSSA policies.

The role emphasizes meeting QA metrics, accurate data entry (40 keystrokes/min), and collaboration within a fast-paced office environment.