On-Site DoD IT Support Technician (Tier II)

Mi Technical Solutions; Chesapeake (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

Mi Technical Solutions is seeking a Mid-Level IT Help Desk Technician to provide on-site support for end users in a DoD environment from Chesapeake, VA. The role covers Tier II desktop, laptop, mobile, and network support with a focus on DoD apps and services.

The ideal candidate will troubleshoot issues independently, manage user accounts and devices, and coordinate with enterprise support teams to deliver reliable IT assistance in a mission-critical setting.

Qualifications

• Active DoD Secret security clearance required.
• 3–5 years of relevant IT support experience.
• Current CompTIA Security+ CE certification or equivalent.
• Experience providing Tier II desktop, hardware, software, or network support.
• Working knowledge of: Windows OS, Microsoft Office, iOS, VPN, and Navy/DoD apps.
• Independent troubleshooting with escalation as needed.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide Tier II help desk support and advanced troubleshooting for hardware, software, network connectivity, end-user issues, and Navy/DoD systems.
• Diagnose and resolve desktop, laptop, peripheral, application, connectivity, and configuration issues.
• Support Windows operating systems, Microsoft Office applications, iOS devices, VPN services, Comp Portal, and other Navy/DoD apps.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, including Nautilus systems and Microsoft Surface Pro devices.
• Provide technical support for iPhones, iPads, printers, telecommunications equipment, and other IT assets.
• Troubleshoot network connectivity, port activation, and performance issues within Nautilus and NMCI environments.
• Activate and manage network ports through NET and coordinate with Tier III or enterprise support organizations.

Skills

Customer service

Troubleshooting

Documentation

Communication

VIP/Executive support

Education

CompTIA Security+ CE

Tools

Nautilus systems

NMCI

Comp Portal

NET

Flare

Microsoft Teams

Job description

Mi Technical Solutions is seeking a Mid-Level IT Help Desk Technician to provide on-site support for end users in a DoD environment from Chesapeake, VA. The role covers Tier II desktop, laptop, mobile, and network support with a focus on DoD apps and services.

The ideal candidate will troubleshoot issues independently, manage user accounts and devices, and coordinate with enterprise support teams to deliver reliable IT assistance in a mission-critical setting.