On‑Site Dispatcher: Field Tech Liaison & Scheduling

Wisler Plumbing, Heating, Cooling & Electric; Rocky Mount (VA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Holidays

Paid Time Off

Tuition Reimbursement

Employee Discounts

Volunteer Opportunities

Tools/Technology Provided

Company Vehicle

Daily Breakfast Provided

Supportive Team Culture

Job summary

Wisler Plumbing, Heating, Cooling & Electric is seeking a Dispatcher to bridge our field technicians and customers in Rocky Mount, VA. This on-site role requires coordinating calls, maintaining dispatch records, and ensuring customer satisfaction as priorities shift.

You will work 40 hours per week in our call center, with on-call duties once a month after hours. Hourly pay ranges from $21 to $25, with benefits including health, dental/vision, life insurance, and 401(k) matching.

Qualifications

• 1+ years of Dispatching experience preferred
• Successfully pass a drug test
• Maintain a clean criminal background
• Preferably have prior call center or dispatcher experience
• Willingly commit to work 40 hrs/week on-site in our call center
• Be available for on-call duties once a month after regular hours to remotely answer phones
• We are open to training individuals from scratch if a solid candidate is identified
• Authorized to work in the U.S.
• High School Diploma or equivalent

Responsibilities

• Dispatch all types of calls in a manner that results in the highest technician productivity and customer satisfaction
• Consistently contact each customer before dispatching the technician and follow through on required communications and debriefings
• Proactively record and maintain accurate dispatch records, document customer communications and provide follow-through on administrative tasks to ensure operational optimization.

Job description

Wisler Plumbing, Heating, Cooling & Electric is seeking a Dispatcher to bridge our field technicians and customers in Rocky Mount, VA. This on-site role requires coordinating calls, maintaining dispatch records, and ensuring customer satisfaction as priorities shift.

You will work 40 hours per week in our call center, with on-call duties once a month after hours. Hourly pay ranges from $21 to $25, with benefits including health, dental/vision, life insurance, and 401(k) matching.