Service Dispatch Specialist — Keep Field Techs Moving

McWilliams Heating Cooling Plumbing; Burke (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Training and advancement opportunities

Job summary

McWilliams Heating, Cooling & Plumbing in Livingston, TX is seeking a dedicated Dispatcher to be the heartbeat of our service department. You will manage the daily dispatch board, assign calls to the right technician based on location and skill, and keep our field teams moving efficiently from job to job.

You’ll excel under pressure, communicate clearly with customers and technicians, document work orders accurately in ServiceTitan, and collaborate with the service manager and parts team to

Qualifications

• High school diploma or GED.
• 1+ years dispatching, scheduling, or customer service in home services, HVAC, plumbing, or related field.
• Strong verbal communication and professional phone presence.
• Ability to manage multiple priorities in a fast-moving environment.
• Comfort with computers, scheduling software, and multi-line phone systems.
• Attention to detail and accurate data entry.
• ServiceTitan experience is a plus.
• Must be 18 years of age or older to apply.

Responsibilities

• Build and manage the daily dispatch board, assigning calls based on technician skill level, location, and availability.
• Communicate with technicians on job status, arrival times, parts needs, and schedule changes.
• Answer inbound calls, schedule service appointments, and confirm appointments in advance.
• Keep customers updated on technician arrival windows and changes to their scheduled time.
• Monitor progress and adjust the board in real time to handle emergencies and delays.
• Maintain accurate customer records, work orders, and job notes in ServiceTitan.
• Coordinate with the service manager and parts department to keep jobs moving and reduce returns.
• Follow up with customers after service to confirm satisfaction and resolve concerns.
• Support membership program enrollment and renewal scheduling.
• Handle customer concerns professionally and escalate to the service manager when needed.

Skills

Verbal communication

Customer-first phone presence

Organization

Attention to detail

Team collaboration

Multi-tasking

Education

High school diploma or GED

Tools

ServiceTitan

Job description

McWilliams Heating, Cooling & Plumbing in Livingston, TX is seeking a dedicated Dispatcher to be the heartbeat of our service department. You will manage the daily dispatch board, assign calls to the right technician based on location and skill, and keep our field teams moving efficiently from job to job.

You’ll excel under pressure, communicate clearly with customers and technicians, document work orders accurately in ServiceTitan, and collaborate with the service manager and parts team to