On‑Site Director of Hospitality Operations

RAK Hospitality Group; Michigan; On-site; USD 120,000 - 180,000; Full time

Job summary

RAK Hospitality Group in Houston, TX, is seeking a Director of Operations to lead day-to-day performance across properties and business units, ensuring consistency in service and guest experience. The role demands strong operations leadership, budgeting, KPI monitoring, cross-functional project management, and the rollout of new technologies and processes.

The ideal candidate combines hospitality know‑how with analytical insight, excellent stakeholder management, and a track record of elevating

Qualifications

• Strong operations management and process optimization experience.
• Analytical skills to interpret data and drive decisions.
• Proven team management and cross-functional collaboration.
• Experience budgeting, financial planning, and cost control.
• Commitment to high-quality guest experience across multiple properties.

Responsibilities

• Oversee day-to-day operational performance across properties and business units.
• Monitor KPIs, analyze data, and drive improvement initiatives.
• Manage budgets and coordinate cross-functional projects.
• Ensure compliance with company policies and regulations.
• Lead rollout of new technologies, processes, and service offerings.

Skills

Operations management

Analytical skills

Team management

Budgeting & cost control

Customer service focus

Stakeholder management

Communication

On-site leadership

Education

Bachelor’s degree in Business or Hospitality

Advanced degree (preferred)

Tools

Hospitality systems

Operational reporting tools

Office software

Job description

RAK Hospitality Group in Houston, TX, is seeking a Director of Operations to lead day-to-day performance across properties and business units, ensuring consistency in service and guest experience. The role demands strong operations leadership, budgeting, KPI monitoring, cross-functional project management, and the rollout of new technologies and processes.

The ideal candidate combines hospitality know‑how with analytical insight, excellent stakeholder management, and a track record of elevating