Hospitality Director: Guest Experience & Operations

Marquise; United States; Presencial; USD 90 000 - 120 000; Tempo integral

Resumo da oferta

Optima seeks a Director of Hospitality to lead HR, manage daily operations, and ensure all contractual service levels are met. You will oversee payroll, budgeting, and cost controls, while maintaining high resident satisfaction and strong QA practices.

A focus on food safety and regulatory compliance is essential to success. The role requires proven leadership in food services management, English communication proficiency, and mastery of MS Office tools.

Qualificações

• Minimum 3 years of Food Services Management experience.
• Excellent English communication (verbal & written).
• Proficient with MS Office applications (Word, Excel, PowerPoint).

Responsabilidades

• Oversee HR and labour relations, including personnel files, hiring, training and discipline.
• Manage day-to-day operations to meet service levels.
• Complete financial reporting: payroll, period summaries and sales reports.
• Maintain budgets and cost controls including inventory.
• Deliver excellent customer service by understanding resident preferences and communicating with stakeholders.
• Implement and maintain the Quality Assurance program with regular audits.
• Assist in menu management, food cost controls and production.
• Enforce Food Safety Plan, HACCP, WHMIS and workplace regulations.

Conhecimentos

Food services management

HR & labour relations

Budgeting & finance

Quality assurance

HACCP & safety

Menu management

Customer service

Ferramentas

MS Office

Descrição da oferta de emprego

Optima seeks a Director of Hospitality to lead HR, manage daily operations, and ensure all contractual service levels are met. You will oversee payroll, budgeting, and cost controls, while maintaining high resident satisfaction and strong QA practices.

A focus on food safety and regulatory compliance is essential to success. The role requires proven leadership in food services management, English communication proficiency, and mastery of MS Office tools.