Director of Operations

RAK Hospitality Group; Michigan; On-site; USD 120,000 - 180,000; Full time

Job summary

RAK Hospitality Group in Houston, TX, is seeking a Director of Operations to lead day-to-day performance across properties and business units, ensuring consistency in service and guest experience. The role demands strong operations leadership, budgeting, KPI monitoring, cross-functional project management, and the rollout of new technologies and processes.

The ideal candidate combines hospitality know‑how with analytical insight, excellent stakeholder management, and a track record of elevating

Qualifications

• Strong operations management and process optimization experience.
• Analytical skills to interpret data and drive decisions.
• Proven team management and cross-functional collaboration.
• Experience budgeting, financial planning, and cost control.
• Commitment to high-quality guest experience across multiple properties.

Responsibilities

• Oversee day-to-day operational performance across properties and business units.
• Monitor KPIs, analyze data, and drive improvement initiatives.
• Manage budgets and coordinate cross-functional projects.
• Ensure compliance with company policies and regulations.
• Lead rollout of new technologies, processes, and service offerings.

Skills

Operations management

Analytical skills

Team management

Budgeting & cost control

Customer service focus

Stakeholder management

Communication

On-site leadership

Education

Bachelor’s degree in Business or Hospitality

Advanced degree (preferred)

Tools

Hospitality systems

Operational reporting tools

Office software

Job description

Company Description

RAK Hospitality Group is led by a team of experienced professionals with a strong understanding of the hospitality industry and its evolving landscape. The group leverages current trends and emerging technologies to deliver effective, innovative solutions for clients. Its focus is on operational excellence, guest satisfaction, and sustainable growth across hospitality assets. Team members collaborate closely with clients to optimize performance, streamline processes, and enhance the overall guest experience.

Role Description

The Director of Operations is a full-time, on-site role, responsible for overseeing day-to-day operational performance across assigned properties and business units. This role leads and supports management teams to ensure consistent service standards, efficient workflows, and alignment with organizational goals. The Director monitors key performance indicators, analyzes operational data, and implements improvement initiatives related to cost control, revenue optimization, and guest satisfaction. Responsibilities include managing budgets, coordinating cross-functional projects, ensuring compliance with company policies and relevant regulations, and fostering a culture of accountability, safety, and continuous improvement. The role also involves partnering with senior leadership on strategic planning and supporting the rollout of new technologies, processes, and service offerings.

Qualifications

• Strong Operations Management skills, including process optimization, resource planning, and implementation of operational standards.
• Well-developed Analytical Skills to interpret data, assess performance metrics, and make informed decisions.
• Proven Team Management capabilities, including coaching, performance management, and cross-functional collaboration.
• Experience with Budgeting, financial planning, and cost control in a hospitality or service-focused environment.
• Commitment to high-quality Customer Service and guest experience across diverse hospitality operations.
• Bachelor’s degree in Business, Hospitality Management, or a related field; advanced degree is an advantage.
• Several years of progressive leadership experience in hospitality operations or a closely related sector.
• Strong communication and stakeholder management skills, with the ability to influence and build trust at all levels.
• Proficiency with hospitality systems, operational reporting tools, and standard office software.
• Ability to work on-site in Houston, TX, and adapt to a dynamic, fast-paced environment.