On-Site Desktop Support Technician: Windows & 365 Expert

Prestige Staffing; Wakefield (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Training and professional development

Competitive benefits package

Job summary

A staffing agency is seeking a Desktop Support Technician for their Wakefield team. The ideal candidate will have 2+ years experience in desktop support, proficiency in Windows administration and Microsoft 365, and strong troubleshooting skills. Responsibilities include providing hands-on support for hardware and software, troubleshooting desktop and networking issues, and ensuring effective communication with users. The position offers a competitive benefits package and opportunities for professional growth.

Qualifications

• 2+ years in desktop support or similar IT role.
• Working knowledge of Microsoft 365 administration.
• Foundational networking knowledge (IP addressing, DNS, DHCP).
• Strong diagnostic and troubleshooting instincts.
• Effective communication skills with end-users.

Responsibilities

• Provide hands-on support for hardware and software issues.
• Troubleshoot Windows desktops and peripherals.
• Support Microsoft 365 accounts and common issues.
• Diagnose basic network connectivity issues.
• Set up and deploy end-user systems.

Skills

Desktop support

Windows administration

Networking fundamentals

Microsoft 365 administration

Communication skills

Tools

Active Directory

Ticketing systems

Job description

A staffing agency is seeking a Desktop Support Technician for their Wakefield team. The ideal candidate will have 2+ years experience in desktop support, proficiency in Windows administration and Microsoft 365, and strong troubleshooting skills. Responsibilities include providing hands-on support for hardware and software, troubleshooting desktop and networking issues, and ensuring effective communication with users. The position offers a competitive benefits package and opportunities for professional growth.