On-Site Desktop Support Tech – NYC

Zohorecruit; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Zohorecruit in New York City is seeking a Desktop Support professional to provide on-site and remote end-user IT support across our offices. The role focuses on account management, workstation imaging, patching, and application troubleshooting.

On-site only in NYC with occasional travel to CT; full-time role with potential after-hours patching. Candidate should have 1–3 years in desktop support and hands-on AD, Windows 10/11, M365, and remote troubleshooting experience.

Qualifications

• 1–3 years in a Desktop Support, Help Desk, or IT Operations role.
• Hands-on Active Directory experience: user and group administration, permissions, and password management.
• Strong working knowledge of Windows 10/11, Microsoft 365, Teams, and Outlook.
• Familiarity with PowerShell for basic troubleshooting and automation; willingness to develop scripting skills.
• Familiarity with hardware lifecycle work, including imaging, workstation deployment, peripheral troubleshooting, asset tagging, and secure decommissioning.
• Comfort supporting remote access technologies (RDP, VPN) and conducting remote troubleshooting.
• Basic networking literacy and awareness of standard security practices.
• Experience in a regulated, audited, or otherwise controlled environment is a strong plus.
• Financial services experience - particularly Bloomberg terminal support - is a plus.
• Any related certification is a plus.

Responsibilities

• Account and access administration: manage AD accounts, security groups, and MFA enrollment.
• Desktop and application support: troubleshoot Windows, M365, Teams, Outlook; install apps.
• Endpoint management and patching: monitor patching, assist server patching with KACE/SCCM/Intune.
• Remote access support: provision and troubleshoot RDP and VPN.
• Specialized platform support: Bloomberg terminals and trading-floor tools; dev tooling support.
• Backup and recovery: assist with tape restores and data recoveries.
• Hardware, workspace, asset management: deploy/decommission workstations, moves, inventory.
• Ticket ownership: resolve requests in queue; document issues and escalate.

Skills

Desktop Support

Help Desk

IT Operations

Active Directory

Windows 10/11

Microsoft 365

PowerShell

Remote Troubleshooting

VPN

RDP

Tools

KACE

SCCM

Intune

Bloomberg Terminal

Visual Studio

VS Code

SQL Server Management Studio

Job description

Zohorecruit in New York City is seeking a Desktop Support professional to provide on-site and remote end-user IT support across our offices. The role focuses on account management, workstation imaging, patching, and application troubleshooting.

On-site only in NYC with occasional travel to CT; full-time role with potential after-hours patching. Candidate should have 1–3 years in desktop support and hands-on AD, Windows 10/11, M365, and remote troubleshooting experience.