NYC Onsite Desktop Support Analyst – Windows & MS 365

TSG Risk Management; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

TSG Risk Management is seeking a Desktop Support Analyst in New York City. The role focuses on delivering high-quality desktop and end-user support, troubleshooting hardware, software, and connectivity, and enabling a productive workforce with efficient IT services.

You will handle incidents via ServiceNow/Jira, assist with device enrollment via Intune, and participate in ongoing knowledge sharing while growing technical skills in a collaborative environment.

Qualifications

• 2 to 5 years of desktop support, help desk, or end-user support experience.
• Hands-on experience supporting Windows operating systems.
• Experience troubleshooting Microsoft 365 and Office applications.
• Working knowledge of Active Directory or Microsoft Entra ID.
• Familiarity with Microsoft Intune or another endpoint management platform.
• Experience using ServiceNow, Jira Service Management, or a similar ticketing system.
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and wireless connectivity.
• Experience installing and troubleshooting desktops, laptops, printers, and peripherals.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to communicate technical information clearly to non-technical users.
• Professional and service-oriented approach.
• Ability to manage multiple requests in a fast-paced support environment.
• Ability to work onsite in New York, NY.

Responsibilities

• Provide onsite and remote technical support to end users.
• Perform desk-side troubleshooting for hardware, software, and connectivity issues.
• Install, configure, and maintain desktops, laptops, printers, peripherals, and related equipment.
• Support Windows operating systems and endpoint devices.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Assist with password resets, access issues, user accounts, security groups, and permissions.
• Perform basic user administration in Active Directory and Microsoft Entra ID.
• Assist with endpoint setup, enrollment, and management using Microsoft Intune or a similar platform.
• Respond to incidents and service requests through ServiceNow or a comparable ticketing system.
• Troubleshoot basic networking issues involving VPN access, Wi-Fi, TCP/IP, and DNS.
• Support mobile devices and mobile device management when needed.
• Maintain accurate documentation of support activities, troubleshooting steps, and resolutions.
• Assist with new-hire setups, equipment deployments, system upgrades, and technology rollouts.
• Escalate complex technical issues to the appropriate internal teams.
• Provide professional, approachable, and service-oriented support to employees and internal stakeholders.

Skills

Windows OS

Customer service

Troubleshooting

Communication skills

Multi-tasking

Tools

ServiceNow

Jira Service Management

Microsoft Intune

Active Directory

Microsoft Entra ID

SharePoint Online

Job description

TSG Risk Management is seeking a Desktop Support Analyst in New York City. The role focuses on delivering high-quality desktop and end-user support, troubleshooting hardware, software, and connectivity, and enabling a productive workforce with efficient IT services.

You will handle incidents via ServiceNow/Jira, assist with device enrollment via Intune, and participate in ongoing knowledge sharing while growing technical skills in a collaborative environment.