On-Site Desktop Support Specialist I

LeMans Corporation; Janesville (WI); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

LeMans Corporation in Janesville, Wisconsin is seeking a customer-focused Desktop Support Level I to be the first point of contact for technical help across the organization. You will provide phone, remote, and deskside support for employees, dealers, and other users while resolving technology issues quickly and efficiently.

This on-site role offers hands-on experience with Windows 11, Microsoft 365 apps, Active Directory, and IT assets.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree or IT certification preferred.
• 0–2 years help desk or desktop support experience preferred.
• Working knowledge of Windows 11 and basic familiarity with macOS.
• Experience with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Basic understanding of Active Directory and Microsoft Entra ID.
• Ability to troubleshoot common hardware, software, peripheral, printing, and connectivity issues.
• Experience with ticketing systems, remote support tools, and asset management systems preferred.
• Strong customer service, communication, and problem-solving skills.
• Excellent attention to detail and documentation skills.

Aufgaben

• Provide Level I desktop support for computers, devices, printers, scanners, peripherals, and supported business applications.
• Troubleshoot hardware, software, printing, account access, and connectivity issues through phone, remote, and desk-side support.
• Prepare, configure, deploy, and support laptops, desktops, monitors, docks, mobile devices, and related equipment.
• Perform approved account management tasks including password resets, MFA enrollment, account unlocks, and access requests.
• Install approved software and endpoint configurations using established deployment processes.
• Support warehouse technology, including RF handheld scanners, warehouse workstations, barcode scanners, and label printers.
• Assist with conference room technology, displays, cameras, microphones, and video conferencing systems.
• Troubleshoot basic wired, wireless, docking station, and VPN issues.
• Maintain technology inventory, asset records, and lifecycle documentation.
• Accurately document incidents, troubleshooting steps, and resolutions within the service desk system.
• Follow security, confidentiality, and data protection requirements while escalating issues outside Level I scope.

Kenntnisse

Customer service

Troubleshooting

Documentation

Communication

Team collaboration

Ausbildung

High school diploma or equivalent

Associate degree / IT certification preferred

Tools

Ticketing systems

Remote support tools

Asset management systems

Microsoft 365

Active Directory / Entra ID

Jobbeschreibung

LeMans Corporation in Janesville, Wisconsin is seeking a customer-focused Desktop Support Level I to be the first point of contact for technical help across the organization. You will provide phone, remote, and deskside support for employees, dealers, and other users while resolving technology issues quickly and efficiently.

This on-site role offers hands-on experience with Windows 11, Microsoft 365 apps, Active Directory, and IT assets.