Desktop Support Level I

LeMans Corporation; Janesville (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

LeMans Corporation in Janesville, Wisconsin is seeking a customer-focused Desktop Support Level I to be the first point of contact for technical help across the organization. You will provide phone, remote, and deskside support for employees, dealers, and other users while resolving technology issues quickly and efficiently.

This on-site role offers hands-on experience with Windows 11, Microsoft 365 apps, Active Directory, and IT assets.

Qualifications

• High school diploma or equivalent required.
• Associate degree or IT certification preferred.
• 0–2 years help desk or desktop support experience preferred.
• Working knowledge of Windows 11 and basic familiarity with macOS.
• Experience with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint.
• Basic understanding of Active Directory and Microsoft Entra ID.
• Ability to troubleshoot common hardware, software, peripheral, printing, and connectivity issues.
• Experience with ticketing systems, remote support tools, and asset management systems preferred.
• Strong customer service, communication, and problem-solving skills.
• Excellent attention to detail and documentation skills.

Responsibilities

• Provide Level I desktop support for computers, devices, printers, scanners, peripherals, and supported business applications.
• Troubleshoot hardware, software, printing, account access, and connectivity issues through phone, remote, and desk-side support.
• Prepare, configure, deploy, and support laptops, desktops, monitors, docks, mobile devices, and related equipment.
• Perform approved account management tasks including password resets, MFA enrollment, account unlocks, and access requests.
• Install approved software and endpoint configurations using established deployment processes.
• Support warehouse technology, including RF handheld scanners, warehouse workstations, barcode scanners, and label printers.
• Assist with conference room technology, displays, cameras, microphones, and video conferencing systems.
• Troubleshoot basic wired, wireless, docking station, and VPN issues.
• Maintain technology inventory, asset records, and lifecycle documentation.
• Accurately document incidents, troubleshooting steps, and resolutions within the service desk system.
• Follow security, confidentiality, and data protection requirements while escalating issues outside Level I scope.

Skills

Customer service

Troubleshooting

Documentation

Communication

Team collaboration

Education

High school diploma or equivalent

Associate degree / IT certification preferred

Tools

Ticketing systems

Remote support tools

Asset management systems

Microsoft 365

Active Directory / Entra ID

Job description

We're looking for a customer-focused Desktop Support Level I professional to serve as the first point of contact for technical support across our organization. In this role, you'll provide phone, remote, and deskside support for employees, dealers, and other users while helping ensure technology issues are resolved quickly and efficiently. This is a great opportunity for someone early in their IT career who enjoys troubleshooting technology, helping people, and building hands-on experience across a variety of systems and devices.

This is an on-site role at our Janesville, WI location.

What You'll Do

• Provide Level I support for computers, mobile devices, printers, scanners, peripherals, and supported business applications
• Troubleshoot hardware, software, printing, account access, and connectivity issues through phone, remote, and desk-side support
• Prepare, configure, deploy, and support laptops, desktops, monitors, docks, mobile devices, and related equipment
• Perform approved account management tasks including password resets, MFA enrollment, account unlocks, and access requests
• Install approved software and endpoint configurations using established deployment processes
• Support warehouse technology, including RF handheld scanners, warehouse workstations, barcode scanners, and label printers
• Assist with conference room technology, displays, cameras, microphones, and video conferencing systems
• Troubleshoot basic wired, wireless, docking station, and VPN issues
• Maintain technology inventory, asset records, and lifecycle documentation
• Accurately document incidents, troubleshooting steps, and resolutions within the service desk system
• Follow security, confidentiality, and data protection requirements while escalating issues outside Level I scope

What You Bring

• High school diploma or equivalent required
• Associate degree, IT certification, technical coursework, or related training preferred
• 0–2 years of help desk, desktop support, technical customer service, internship, or related experience preferred
• Working knowledge of Windows 11 and basic familiarity with macOS
• Experience with Microsoft 365 applications including Outlook, Teams, Word, Excel, and PowerPoint
• Basic understanding of Active Directory and Microsoft Entra ID
• Ability to troubleshoot common hardware, software, peripheral, printing, and connectivity issues
• Experience with ticketing systems, remote support tools, and asset management systems preferred
• Strong customer service, communication, and problem-solving skills
• Excellent attention to detail and documentation skills

Disclaimers

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans will only employ those who are legally authorized to work in the United States for this opening. There are not any current or future visa sponsorships for this opening.

This company participates in E-Verify.

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