On-Site Desktop Support Pro — Travel & On-Call

Empath Health; Sarasota (FL); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement Match

PTO 5+ weeks

CEU Support

Tuition Reimbursement

Career Growth

Job summary

Empath Health in Sarasota, FL is seeking a Desktop Support Specialist to provide technical support and maintain desktop and mobile device systems for colleagues across the organization.

You will install software, configure settings, troubleshoot hardware/software, and handle on-call rotations, including travel between facilities as needed. Must live locally and be able to work on-site; strong IT background and relevant certifications are preferred.

Qualifications

• Associate's or Bachelor's degree in Computer science or related field with 3+ years of end-user IT support.
• Microsoft Certification on Office Applications, Windows 7/8/10 preferred; CompTIA A+ preferred.
• Knowledge and experience with ITIL reference model.
• Experience with end-user IT support (Windows OS, PC hardware, antivirus tools, MS Office).
• Available for on-call rotation overnight and weekends; on-site travel between locations.

Responsibilities

• Provide end-user IT support for desktops, laptops, and mobile devices across facilities.
• Install software and updates, configure system settings, and troubleshoot issues.
• Respond to service desk tickets, calls, and walk-ins; perform deskside support when needed.
• Travel between Empath Health facilities to deliver on-site support.
• Participate in on-call rotation and assist with on-site functional tasks.

Skills

End-user support

Windows support

On-call experience

On-site travel

ITIL knowledge

Driver's license

Education

Associate/Bachelor in CS or related field

Microsoft Certification on Office Applications

CompTIA A+ Certification

ITIL knowledge/certification

Job description

Empath Health in Sarasota, FL is seeking a Desktop Support Specialist to provide technical support and maintain desktop and mobile device systems for colleagues across the organization.

You will install software, configure settings, troubleshoot hardware/software, and handle on-call rotations, including travel between facilities as needed. Must live locally and be able to work on-site; strong IT background and relevant certifications are preferred.