On-Site Desktop Support Pro – Mission, TX

TTEC Holdings, Inc.; McAllen (TX); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Annual incentive program

Health and wellness programs

Paid time off (PTO)

Tuition reimbursement and access to...

Job summary

TTEC is seeking a Desktop Support Technician to provide on-site technical support for call center operations and end users in Mission, TX. You will be the primary resource for incident resolution, workstation support, asset management, and production readiness in a high-volume environment.

We will train you to be a subject matter expert in your field, enabling you to support voice, chat, or email interactions while delivering excellent service.

Qualifications

• Associate degree preferred.
• 2-3 years of desktop support or help desk experience.
• Strong knowledge of Microsoft Windows operating systems.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Diagnose, troubleshoot, repair, and replace desktop and laptop computers, peripherals, and related equipment.
• Provide on-site and remote technical support while maintaining high customer satisfaction.
• Collaborate with Facilities, Network, Security, and Client Technology teams when issues impact production.
• Monitor and maintain desktop compliance and endpoint health.
• Troubleshoot workstation connectivity issues (wired, wireless, VPN, production network).
• Receive, stage, deploy, recover, and track IT assets.

Skills

Desktop support

Customer service

Communication

Windows OS

Task prioritization

VPN

Education

Associate degree in Information Technology or related field

Tools

VPN

Job description

TTEC is seeking a Desktop Support Technician to provide on-site technical support for call center operations and end users in Mission, TX. You will be the primary resource for incident resolution, workstation support, asset management, and production readiness in a high-volume environment.

We will train you to be a subject matter expert in your field, enabling you to support voice, chat, or email interactions while delivering excellent service.