On-Site Desktop Support Engineer - VIP Windows/Mac

Sybex Support Services Inc.; Clarksville (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Sybex Support Services Inc. in the United States is seeking an experienced Desktop Support Engineer (L1) to provide on-site and remote end-user support.

This full-time contract role requires strong knowledge of Windows and Mac environments, Active Directory, and VIP customer service. The engineer will diagnose, resolve, and document issues across hardware, software, and collaboration tools, including video conferencing and mobile devices.

Qualifications

• 2+ years of technical support in a hybrid Windows/MAC environment.
• Experience in a fast-paced environment supporting end users.
• Strong customer service and communication skills.
• Experience delivering VIP support.
• On-site and remote end-user support experience.

Responsibilities

• Provide on-site Windows/Mac end-user support and remote assistance.
• Diagnose and troubleshoot desktop, printer, and OS issues.
• Instruct users on hardware and software questions.
• Support video conferencing and mobile devices.
• Document issues and ensure timely resolution within SLA.
• Collaborate with IT Services and Service Desk.

Skills

A+ Certification

Active Directory

Desktop support

VIP support

Windows OS

Mac OS

Remote support

Virus/spyware removal

Excellent customer service

Tools

Remote Desktop

Apple Remote Desktop

VNC

Job description

Sybex Support Services Inc. in the United States is seeking an experienced Desktop Support Engineer (L1) to provide on-site and remote end-user support.

This full-time contract role requires strong knowledge of Windows and Mac environments, Active Directory, and VIP customer service. The engineer will diagnose, resolve, and document issues across hardware, software, and collaboration tools, including video conferencing and mobile devices.