On-Site Desktop Support Engineer - Quick-Start IT Tech

Axiom Technologies Pty Ltd.; Miami (FL); In loco; USD 52.000 - 78.000; Tempo pieno

Descrizione del lavoro

Axiom Technologies in Miami, FL is seeking a Desktop Support Engineer (Full-Time) to deliver on-site first- and second-level IT support. The role centers on triaging tickets, resolving hardware and software issues promptly, and coordinating with technicians to maintain service levels.

Ideal candidates have 3+ years of field support experience, strong customer service and communication skills, and certifications such as A+, Cisco or Microsoft. Flexibility for varying shifts is required.

Competenze

• 3+ years of IT infrastructure field support experience.
• On-site desktop support and end-user issue triage.
• Update ServiceNow and knowledge bases promptly.
• A+ certification and at least one Cisco or Microsoft certification.

Mansioni

• Provide first- and second-level IT support on-site in Miami.
• Troubleshoot hardware, software, and OS issues with minimal downtime.
• Coordinate with technicians and escalate when needed.
• Maintain high customer satisfaction and compliance with policies.
• Log incidents in ServiceNow and assist with IMAC tasks.

Conoscenze

Desktop support

Customer service

Troubleshooting

Communication

Multitasking

Independent work

Strumenti

ServiceNow

Office 365

A+ Certification

Cisco cert

Microsoft cert

Descrizione del lavoro

Axiom Technologies in Miami, FL is seeking a Desktop Support Engineer (Full-Time) to deliver on-site first- and second-level IT support. The role centers on triaging tickets, resolving hardware and software issues promptly, and coordinating with technicians to maintain service levels.

Ideal candidates have 3+ years of field support experience, strong customer service and communication skills, and certifications such as A+, Cisco or Microsoft. Flexibility for varying shifts is required.