On-Site Desktop Support Engineer (Contract, On-Demand)

Axiom Technologies; McHenry (IL); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies in McHenry County, Illinois is seeking a reliable Desktop Support Engineer to provide on-site IT assistance for enterprise clients. You will respond to service requests and deliver hands-on support for Windows desktops, laptops, printers, and peripheral devices at the client location.

This contract-based, on-demand role requires responsiveness, independent work, and adherence to client IT policies while delivering excellent customer service and timely problem resolution.

Qualifications

• Strong knowledge of Windows operating systems and desktop environments.
• Experience in hardware troubleshooting and replacement.
• Basic understanding of networking (LAN connectivity, switches, routers).
• Ability to diagnose and resolve desktop, printer, and peripheral issues.
• Good communication and customer service skills.
• Ability to work independently in on-site support environments.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS knowledge

Hardware troubleshooting

Networking basics

Printer/Peripherals

Communication skills

Independent on-site work

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Basic IT troubleshooting tools

Job description

Axiom Technologies in McHenry County, Illinois is seeking a reliable Desktop Support Engineer to provide on-site IT assistance for enterprise clients. You will respond to service requests and deliver hands-on support for Windows desktops, laptops, printers, and peripheral devices at the client location.

This contract-based, on-demand role requires responsiveness, independent work, and adherence to client IT policies while delivering excellent customer service and timely problem resolution.