On‑Site Desktop Support Engineer (Contract, Enterprise IT)

Axiom Technologies; Town of Massena (NY); On-site; USD 28,000 - 55,000; Full time

Job summary

Axiom Technologies in the United States is seeking a capable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. The role emphasizes timely, accurate service delivery and hands-on assistance for desktop systems, laptops, and network connectivity at client sites.

This contract-based position requires reliable responsiveness, strong Windows knowledge, and the ability to work independently in on-site environments, coordinating with the Service Delivery Team to

Qualifications

• Experience supporting Windows desktops and laptops in enterprise settings.
• Proficient in diagnosing hardware issues and replacing components.
• Familiar with LAN connectivity, switches, and routers basics.
• Ability to troubleshoot printers and peripheral devices.
• Excellent communication and customer service orientation.

Responsibilities

• Provide on-site desktop support for end users at client locations.
• Troubleshoot Windows desktops, laptops, printers, and peripherals.
• Install, configure, and maintain hardware and enterprise software.
• Diagnose and resolve LAN connectivity issues.
• Document service activities and update the service delivery team.
• Adhere to client IT policies and security procedures.

Skills

Windows operating systems

Hardware troubleshooting

Networking basics

Printer and peripheral issues

Communication skills

On-site independent work

Tools

Basic IT troubleshooting tools

Job description

Axiom Technologies in the United States is seeking a capable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. The role emphasizes timely, accurate service delivery and hands-on assistance for desktop systems, laptops, and network connectivity at client sites.

This contract-based position requires reliable responsiveness, strong Windows knowledge, and the ability to work independently in on-site environments, coordinating with the Service Delivery Team to