On-Site Desktop Support Engineer

HCL Technologies Limited; Lima (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking an IT Field Support Technician in Lima, OH. You will diagnose and repair desktop and laptop hardware in the field, provide excellent customer service, and assist with training and consulting as needed.

The role requires strong break/fix skills across desktops, notebooks, and tablets, basic networking understanding, and proficiency with Microsoft Office. You will travel inside large facilities, pass a background check, and maintain reliable transportation.

Qualifications

• Professional demeanor with strong customer service, consulting, and training skills.

Responsibilities

Skills

Customer service

Troubleshooting hardware

Networking basics

Desktop/Notebook repair

Office proficiency

Windows troubleshooting

macOS troubleshooting

Problem solving

Communication skills

Independent work

Detail oriented

Mobility/travel readiness

Background check clearance

Education

CompTIA A+ or equivalent

Microsoft MCSA (Windows 7/8/10)

CCNA or CCNP

Tools

ServiceNow/Smart IT/IT Connect

SCCM

Job description

HCL Technologies Limited is seeking an IT Field Support Technician in Lima, OH. You will diagnose and repair desktop and laptop hardware in the field, provide excellent customer service, and assist with training and consulting as needed.

The role requires strong break/fix skills across desktops, notebooks, and tablets, basic networking understanding, and proficiency with Microsoft Office. You will travel inside large facilities, pass a background check, and maintain reliable transportation.