Field Desktop Support Tech - Windows/macOS Expert

HCL Technologies Limited; Keene (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Paid holidays

Medical/dental/vision insurance

Job summary

HCL Technologies Limited in Keene, NH seeks an IT Desktop Support Technician to troubleshoot and repair hardware across desktops, laptops, and tablets, with field experience preferred. You will deliver strong customer service and training as needed, and work independently with minimal supervision.

Candidates should have basic networking knowledge, Windows and macOS troubleshooting skills, and be able to pass a background check and have a valid driver's license.

Qualifications

• Experience troubleshooting desktop and laptop hardware in the field or related environment.
• Strong customer service and communication skills.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks, and Dell tablets.

Responsibilities

• Troubleshoot and repair desktop and laptop hardware in the field or related environment.
• Provide strong customer service and training as needed.
• Assist with basic networks and telecom systems knowledge.
• Maintain accurate records and follow security and company policies.

Job description

HCL Technologies Limited in Keene, NH seeks an IT Desktop Support Technician to troubleshoot and repair hardware across desktops, laptops, and tablets, with field experience preferred. You will deliver strong customer service and training as needed, and work independently with minimal supervision.

Candidates should have basic networking knowledge, Windows and macOS troubleshooting skills, and be able to pass a background check and have a valid driver's license.