On‑Site Desktop Support Analyst I – Growth‑Oriented

Dyopath; Whitsett (NC); In loco; USD 27.000 - 39.000; Tempo pieno

Descrizione del lavoro

DYOPATH is seeking a Desktop Support Analyst in Whitsett, NC. The role provides hands-on IT support for desktops, laptops, printers, and peripherals, ensuring a positive end-user experience.

The candidate will troubleshoot incidents, manage requests, and maintain endpoint systems. A Bachelor’s degree or four years of IT experience, plus CompTIA A+ certification, are required. On-site, first shift with a 24/hour pay rate is offered.

Competenze

• Bachelor’s degree in computer science, IT, or related field OR four years of IT work experience.
• CompTIA A+ certification required.

Mansioni

• Provide hands-on technical support for desktops, laptops, printers, and peripherals.
• Analyze and troubleshoot end-user incidents, service requests, and hardware/software issues.
• Offer desktop and end-user support in person, over the phone, and via chat.
• Install, configure, deploy, maintain, and troubleshoot PCs and software.
• Create, track, and resolve incidents and service requests in IT ticketing systems.
• Maintain SLAs with timely response and resolution for end users.

Conoscenze

Customer service mindset

Windows support

Microsoft 365

Hardware troubleshooting

Formazione

Bachelor's degree / 4 years IT experience

CompTIA A+ certification

Strumenti

IT ticketing systems

Microsoft 365

Descrizione del lavoro

DYOPATH is seeking a Desktop Support Analyst in Whitsett, NC. The role provides hands-on IT support for desktops, laptops, printers, and peripherals, ensuring a positive end-user experience.

The candidate will troubleshoot incidents, manage requests, and maintain endpoint systems. A Bachelor’s degree or four years of IT experience, plus CompTIA A+ certification, are required. On-site, first shift with a 24/hour pay rate is offered.