Hybrid IT Support Analyst – Secure Desktops & ITSM Pro

Department of Information Technology

United States

Hybrid

USD 66,000 - 98,000

Full time

4 days ago

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Job summary

The North Carolina Department of Information Technology (NCDIT) seeks a User Support Analyst (S) to join our team. This statutory EHRA role provides desktop support, hardware/software maintenance, and IT operations coordination across divisions.

Eligible for hybrid work with weekly onsite requirements. A bachelor’s or associate degree in IT/CS (or equivalent experience) is required, and the salary range is $65,607 to $98,412 annually. Benefits and professional growth opportunities are included.

Qualifications

Bachelor's degree in computer science or an IT related field plus 1 year of IT experience; Or an Associate degree with 2 years of IT experience; Or high school/GED with 4 years of IT experience.
Experience with computer hardware, mobile devices, software, peripherals and core networking protocols is preferred.
Knowledge of IT procurement processes and ability to analyze systems and resolve complex issues.

Responsibilities

Ensure desktops are up to date with encryption, antivirus and firmware upgrades.
Set up and install new computers to keep customers functioning.
Monitor queue, document work, and communicate with technical resources.