Help Desk Analyst - Entry-Level IT Support (Remote)

Garden Life Dev; Goldsboro (NC); Hybrid; USD 25,000 - 34,000; Full time

Job summary

Garden Life Development LLC seeks a Service Support Analyst for a full-time temporary W-2 assignment in North Carolina. The role offers a pay of $18.00–$25.00 per hour, with on-site, hybrid, or remote options depending on the assignment.

You will resolve issues by phone, chat, and ticketing systems, and document solutions to help users stay productive. You’ll troubleshoot desktops, laptops, printers, mobile devices, and common software; reset passwords; image and deploy equipment; and contribute

Qualifications

• Bachelor's degree in a related field or an equivalent combination of education and experience.
• Help desk or desktop support experience; junior roles are a great fit.
• Comfort with Windows, Microsoft 365, and ticketing systems.
• Strong customer-service and communication skills.
• Patience and a calm approach under pressure.
• Degrees and certifications are verified before placement.

Responsibilities

• Respond to service desk calls, chats, and tickets.
• Troubleshoot desktops, laptops, printers, mobile devices, and common software.
• Provide hands-on and remote help to business and technical users.
• Reset passwords and handle account and access requests.
• Image, deploy, and track computers and equipment.
• Escalate complex issues with complete, accurate notes.
• Write and update knowledge-base articles.

Skills

Customer service

Communication skills

Calm under pressure

Troubleshooting

Problem solving

Education

Bachelor's degree in a related field

Tools

Windows 10/11

Microsoft 365

ServiceNow

Intune

Ticketing systems

Job description

Garden Life Development LLC seeks a Service Support Analyst for a full-time temporary W-2 assignment in North Carolina. The role offers a pay of $18.00–$25.00 per hour, with on-site, hybrid, or remote options depending on the assignment.

You will resolve issues by phone, chat, and ticketing systems, and document solutions to help users stay productive. You’ll troubleshoot desktops, laptops, printers, mobile devices, and common software; reset passwords; image and deploy equipment; and contribute