On-Site Data Center Technician - Customer Operations

VetJobs; Ashburn (VA); On-site; USD 59,000 - 88,000; Full time

Job summary

Equinix in Ashburn, Virginia is seeking a Technician to support DC operations on site, handling queue management, installations, cross-connects, testing, and customer service. The role requires attention to detail and hands-on capability in a fast-paced data center environment.

The position emphasizes collaboration with cross-functional teams, adherence to procedures, and proactive problem solving to ensure reliable service delivery for clients and partners.

Qualifications

• High School/GED or equivalent required.
• 2-4 years of equivalent work experience.
• On-site role in Ashburn, VA.

Responsibilities

• Queue Management / Reporting: review work orders and adhere to commitment times.
• Support cross-functional teams to collaborate on customer tickets.
• Assist with installation planning and hardware deployments.
• Perform quality checks on cross-connects and on-site tickets.
• Provide on-site customer support and escorting services when needed.
• Coordinate vendor activities for IBX related projects.

Education

High School/GED

Job description

Equinix in Ashburn, Virginia is seeking a Technician to support DC operations on site, handling queue management, installations, cross-connects, testing, and customer service. The role requires attention to detail and hands-on capability in a fast-paced data center environment.

The position emphasizes collaboration with cross-functional teams, adherence to procedures, and proactive problem solving to ensure reliable service delivery for clients and partners.