On‑Site Data Center Engineer: Rapid Hardware & Uptime Expert

Unisys; Brownsville (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Unisys is seeking an On-Site Service Engineer to support enterprise data center and server environments in Brownsville, TX. This hands-on, customer-facing role focuses on uptime, hardware maintenance, and rapid issue resolution in a 5-day onsite setting.

You’ll work with Dell server hardware, perform builds and firmware updates, troubleshoot across hardware and OS layers, and collaborate with customers and internal teams during service events to ensure clear communication and swift resolution.

Qualifications

• 3–5+ years in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field.
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Server hardware

Field service

Linux

Troubleshooting

On-site communication

AI platforms

Education

Associate or Bachelor’s degree in IT

Tools

Dell servers

Job description

Unisys is seeking an On-Site Service Engineer to support enterprise data center and server environments in Brownsville, TX. This hands-on, customer-facing role focuses on uptime, hardware maintenance, and rapid issue resolution in a 5-day onsite setting.

You’ll work with Dell server hardware, perform builds and firmware updates, troubleshoot across hardware and OS layers, and collaborate with customers and internal teams during service events to ensure clear communication and swift resolution.