On-Site Data Center Engineer — Lead Field Technician

Unisys; Dalton, Northern (GA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) match

Healthcare benefits

HSA matching

Ongoing learning opportunities

Job summary

Unisys Corporation seeks an On-Site Service Engineer to support enterprise data centers and server environments, including AI platforms. This is a hands-on, customer-facing role focused on uptime and resolving hardware issues.

Ideal candidates have 3–5+ years in technical support or data center roles, with an IT degree or equivalent experience. Strong communication and leadership skills are valued for team guidance and client satisfaction.

Qualifications

• 3–5+ years of experience in technical support, field service, or data center roles.
• Associate or Bachelor’s degree in IT or related field (or equivalent experience).
• Dell or other vendor certifications are a plus, but not required.
• Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules.

Responsibilities

• Maintain uptime and resolve complex hardware issues in enterprise data centers.
• Provide on-site service and customer-facing support with a focus on outcomes.
• Serve as team or site leader and mentor technicians as needed.
• Support rollout of new or upgraded products and document improvements.
• Monitor systems and address recurring issues to improve operations.
• Engage with clients to resolve escalations and ensure satisfaction.

Skills

Team leadership

Customer-facing

Data center experience

Troubleshooting hardware

Education

Associate or Bachelor’s degree in IT or related field

Tools

Dell certifications

Job description

Unisys Corporation seeks an On-Site Service Engineer to support enterprise data centers and server environments, including AI platforms. This is a hands-on, customer-facing role focused on uptime and resolving hardware issues.

Ideal candidates have 3–5+ years in technical support or data center roles, with an IT degree or equivalent experience. Strong communication and leadership skills are valued for team guidance and client satisfaction.