On-Site Data Center Engineer — Field Service

PTR Global; Cheyenne (WY); On-site; USD 50,000 - 56,000; Full time

Job summary

PTR Global is seeking an On-Site Service Engineer to support Dell server and data center environments in Cheyenne, WY. This hands-on role emphasizes uptime, hardware issue resolution, and clear customer communication.

You will perform server builds, firmware updates, and both reactive and preventive maintenance, collaborating with customers and internal teams. On-call availability and physical effort are required.

Qualifications

• 3–5 years of experience in technical support, field service, or data center roles.
• Hands-on with server components (CPUs, memory, power supplies, GPUs).
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Willingness to learn emerging technologies, including AI platforms.
• Associate or bachelor's degree in IT or related field, or equivalent experience.
• Dell or other vendor certifications are a plus but not required.
• Ability to lift up to 50 lbs and support on-call schedules.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Troubleshooting

On-site service

Customer communication

Linux familiarity

Hardware maintenance

Education

Associate degree in IT

Bachelor's degree in IT

Equivalent experience

Tools

Dell servers

Firmware updates

Job description

PTR Global is seeking an On-Site Service Engineer to support Dell server and data center environments in Cheyenne, WY. This hands-on role emphasizes uptime, hardware issue resolution, and clear customer communication.

You will perform server builds, firmware updates, and both reactive and preventive maintenance, collaborating with customers and internal teams. On-call availability and physical effort are required.