On‑Site Data Center Engineer – Enterprise Hardware

PTR Global; Cheyenne (WY); On-site; USD 65,000 - 105,000; Full time

Job summary

PTR Global is seeking an experienced On-Site Service Engineer to deliver hands-on support for enterprise data center and server environments. This role focuses on maintaining uptime, troubleshooting hardware issues, and providing excellent on-site technical support.

Experience with AI infrastructure is a plus, but strong server and data center expertise are the primary requirements. Travel is minimal and on-site availability is expected in Cheyenne, WY.

Qualifications

• 3+ years of experience in data center, field service, or enterprise server support.
• Hands-on experience with server hardware installation, maintenance, and troubleshooting.
• Experience performing server builds, swaps, deployments, and component replacements.
• Familiarity with Linux operating systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently in a fast-paced, mission-critical environment.
• Ability to lift up to 50 lbs and perform physical data center tasks.
• Associate's or Bachelor's degree in IT or equivalent experience.

Responsibilities

• Provide on-site support for enterprise server and data center environments.
• Perform server installations, hardware upgrades, replacements, and repairs.
• Troubleshoot hardware, firmware, and operating system issues.
• Replace and configure server components, including CPUs, memory, power supplies, GPUs, and complete server systems.
• Perform preventive maintenance and respond to hardware failures to minimize downtime.
• Follow established support procedures and escalation processes.
• Document all service activities and technical findings accurately.
• Collaborate with customers and internal support teams to resolve issues efficiently.
• Participate in on-call rotations and provide after-hours support as needed.

Skills

Data center experience

Linux experience

Troubleshooting

Communication skills

Independent worker

Physical tasks (lift 50 lbs)

Education

Associate/Bachelor's degree in IT

Tools

Dell servers

Liquid/water-cooled servers

PC hardware assembly

Job description

PTR Global is seeking an experienced On-Site Service Engineer to deliver hands-on support for enterprise data center and server environments. This role focuses on maintaining uptime, troubleshooting hardware issues, and providing excellent on-site technical support.

Experience with AI infrastructure is a plus, but strong server and data center expertise are the primary requirements. Travel is minimal and on-site availability is expected in Cheyenne, WY.