Data Center Field Engineer: Server Hardware & Uptime

Pinnacle Group, Inc.; College Station (TX); On-site; USD 55,000 - 58,000; Full time

Job summary

PTR Global is seeking an On-Site Service Engineer to support enterprise data centers and server environments, including next-generation AI platforms. This hands-on, customer-facing role focuses on uptime, resolving complex hardware issues, and delivering on-site service.

Prior AI experience is not required. Strong data center and server fundamentals matter most, with travel to customer sites and shift/on-call flexibility expected.

Qualifications

• 3-5+ years of experience in technical support, field service, or data center roles.
• Associate or bachelor’s degree in IT or related field, or equivalent professional experience.
• Dell or other vendor certifications are a plus but not required.

Responsibilities

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance, including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and timely resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

Skills

Server hardware experience

Field service

Customer-facing

Linux familiarity

Education

Associate or Bachelor's degree in IT

Job description

PTR Global is seeking an On-Site Service Engineer to support enterprise data centers and server environments, including next-generation AI platforms. This hands-on, customer-facing role focuses on uptime, resolving complex hardware issues, and delivering on-site service.

Prior AI experience is not required. Strong data center and server fundamentals matter most, with travel to customer sites and shift/on-call flexibility expected.