On-Site Data Center Critical Operations Tech I

Quality Technology Services, LLC; Chicago (IL); On-site; USD 100,289,000 - 151,867,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Paid Volunteer Days

Employee Assistance Program

Tuition Assistance

Parental Leave

Job summary

Quality Technology Services, LLC (QTS Data Centers) is seeking a Critical Operations Technician I to maintain electrical, mechanical, HVAC, and IT equipment inside our 24/7 data centers in Chicago, IL. This on-site role requires hands-on trades skills and a proactive approach to facility operations.

You will perform preventative maintenance, install and repair equipment, support IT hardware, manage tickets, and respond to emergencies while following Change Management processes.

Qualifications

• Two or more years of technical or trade training, military training, or workplace equivalency.
• Background in facilities maintenance, electrical, mechanical, HVAC, or IT hardware or cabling.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Perform preventative maintenance on and monitor mechanical, electrical, HVAC, and IT equipment; recording readings and adjusting where necessary to ensure proper operation of equipment.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Skills

Facilities maintenance

Electrical

Mechanical

HVAC

IT hardware

Microsoft Office

Education

Trade or technical training

Job description

Quality Technology Services, LLC (QTS Data Centers) is seeking a Critical Operations Technician I to maintain electrical, mechanical, HVAC, and IT equipment inside our 24/7 data centers in Chicago, IL. This on-site role requires hands-on trades skills and a proactive approach to facility operations.

You will perform preventative maintenance, install and repair equipment, support IT hardware, manage tickets, and respond to emergencies while following Change Management processes.