On-Site Customer Support & Scheduling Specialist

Great Day Improvements; Fenton (MO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Disability coverage

401(k)

Flexible spending account

Job summary

Champion Window in Missouri (Fenton) is seeking a Customer Support Specialist to manage warranty scheduling, parts orders, and maintain customer records throughout installation and service.

This on-site position offers $19.00–$21.00 per hour. You will handle inquiries by phone, text, and email, follow up on installations, process payments, and support CRM and accounts receivable activities.

Qualifications

• High school diploma or GED required.
• 5 years of customer support experience preferred.
• Experience in home improvement industry a plus.
• Must be service-oriented with strong communication and attendance.

Responsibilities

• Answer incoming customer support concerns via phone, text, and email.
• Make outbound calls to provide updates on installation and service status.
• Schedule warranty appointments for the Service Department.
• Enter and maintain customer records in the CRM database.
• Support accounts receivable collections and services.

Skills

Customer service

Communication

Multi-tasking

Team player

Education

High school diploma or GED

Tools

CRM Database

Job description

Champion Window in Missouri (Fenton) is seeking a Customer Support Specialist to manage warranty scheduling, parts orders, and maintain customer records throughout installation and service.

This on-site position offers $19.00–$21.00 per hour. You will handle inquiries by phone, text, and email, follow up on installations, process payments, and support CRM and accounts receivable activities.