On-Site Customer Support Technician Tier 1 Role (Active Directory/Microsoft Endpoint Configuration Manager/Audiovisual setups/Video conferencing support)

Global Information Services; Pompano Beach (FL); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Fixed-fee hourly project including all

No relocation assistance provided

Job summary

Global Information Services, Inc. is seeking an On-Site Enterprise IT Support role to maintain hardware, software, and AV setups within a complex IT environment.

The position involves hands-on installation, configuration, and responsive troubleshooting for end users and equipment.

Qualifications

• 3 years of IT support experience with hardware, software, and troubleshooting knowledge.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.

Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• Monitor and maintain computer systems using company-provided tools such as Active Directory and MECM.
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in after-hours (evening and weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.Must be able to lift 50 pounds.

Skills

IT support

Problem solving

Multitasking

Teamwork

Time management

Education

High school diploma or equivalent

Tools

Active Directory

MECM

MS Teams

Microsoft 365

Job description

1. Can work on-site from day one. NO REMOTE option allowed

2. have all the Required skill set and have worked as a ” On-Site Enterprise Instructional Designer (course development and delivery — ADDIE/SAM/ Articulate 360/Adobe Creative Cloud)” in a large & Complex IT Environment.

3. can meet the min required experience as defined under the MANDATORY Skills.

4. can provide at least 3 verifiable experience from completed and/or substantially completed jobs that closely match this request Resume Certification Form

5. Can go through a background check including fingerprinting Agree to a Mandatory WEB CAM.

6. have A Competitive Rate

7. will be available in Dec 2026/Jan 2027 timeframe as the Start date after a successful interview takes a minimum of 3 weeks.

We are unable to sponsor H1b candidates at this time.

NOTE: GIS will utilize the U.S. Department of Homeland Security’s E-Verify system to verify the employment eligibility of all persons employed during the term of the Contract

ALL H1 candidates including those onWOULD need to provide I-797 DL Copy (no exceptions).

Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.

Position Summary

Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through

Job Responsibilities

• Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
• Assist in coordinating audiovisual setups and providing video conferencing support.
• Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
• Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).
• Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
• Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
• Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
• Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
• Collaborate with and assist other areas of the IT department on projects and initiatives.
• Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
• Participate in after-hours (evening and weekend) on-call rotation.
• Travel to remote locations to provide support as needed.
• Perform other duties as assigned.Must be able to lift 50 pounds.

Required Skills

• High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
• 3 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
• Ability to quickly learn new systems in a fast-paced environment.
• Strong problem-solving, analytical thinking, and adaptability.
• Able to manage multiple priorities and work independently or in a team.
• Effective under pressure, with strong organizational and time-management skills.
• Entry-level Tier 1 role supporting low- to medium-complexity issues.
• Works under general guidance from senior IT staff, following documented procedures and checklists.

Benefits

• This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.
• No relocation assistance provided.

Start date : Dec 2026/Jan 2027

Full time ON SITE Contract Position !!

Candidates should be authorized to work in the US.