Audio Visual Support Specialist

ACL Digital; Dallas (TX); On-site; USD 59,000 - 72,000; Full time

Job summary

ACL Digital is looking for an On-Site Technician in Dallas, Texas to provide exceptional technical support and ensure smooth IT operations. This contract role involves troubleshooting various technologies including Microsoft Surface Hubs, Crestron devices, and Microsoft Teams Rooms, as well as managing incidents through ServiceNow. Ideal candidates should possess excellent communication skills, a team mentality, and the ability to solve problems efficiently. This role offers a pay rate of $31.64/hour and potential extensions.

Qualifications

• Ability to configure and troubleshoot Microsoft Surface Hubs.
• Diagnose and resolve network issues for Crestron devices.
• Support Microsoft Windows and MAC operating systems.

Responsibilities

• Provide on-site and remote technical support.
• Troubleshoot PC, MAC, application, AV, and network connectivity issues.
• Manage ServiceNow tickets while adhering to SLAs.

Skills

Excellent communication skills

Great team mentality

Self-motivated

Organized

Detail oriented

Ability to multi-task

Desire to learn

Tools

Microsoft Surface Hubs

Crestron

Microsoft Teams Rooms

ServiceNow

Microsoft applications (Outlook, Teams, OneDrive, Office365)

AV equipment

Printer support

Job description

Position Type: Contract role with potential extensions(3 months to begin with)

Pay rate: $31.64/hour on W2

DESCRIPTION

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician

• Microsoft Surface Hubs – Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Ability to reset or reconfigure the device when necessary.
• Crestron – Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms – Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network. Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls. Ensure the interface is properly displaying meeting information and controls
• Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Technical Responsibilities of an On-Site Technician

• Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site
• Troubleshooting and Problem solving: PC, MAC, application, AV, and network connectivity issues, etc.
• ServiceNow ticket management; prioritizing tickets and awareness of SLAs
• Supporting Microsoft Windows and MAC operating systems
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office365
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
• Printer support (installation, configuration, relocation, and troubleshooting)
• Event and Meeting Support (may occur on-site or off-site)
• Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
• Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
• Occasional after-hour support may be required

Interpersonal skills an On-site technician should have

• Excellent communication skills
• Great team mentality
• Self-motivated, organized, detail oriented, ability to multi-task
• Desire to learn and build a career as unique as you are