Technical Support

Arete Technologies, Inc.; Augusta (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Arete Technologies, Inc. is seeking a candidate for a role focused on maintaining, analyzing, and troubleshooting computer systems and hardware. Ideal candidates will have 1 to 3 years of experience along with a Security+ certification. The role involves extensive responsibility for supporting user accounts, installing and maintaining hardware and software, and developing procedure manuals.

Excellent communication skills and expertise in security policies are essential. Local candidates are preferred for immediate hiring. Join our team in Augusta, Michigan for a significant opportunity to engage in critical IT operations.

Qualifications

• 1 to 3 years of experience in the field or related area.
• Security+ certification required.
• Knowledge of computer operations practices and information security policies.

Responsibilities

• Maintains, analyzes, troubleshoots, and repairs computer systems and hardware.
• Supports and maintains user account information.
• Assists in monitoring system applications and provides technical support.
• Installs and maintains hardware/software.
• Develops procedure manuals and makes presentations for training.
• Trains others and communicates effectively.

Skills

Security+

Network+

A+

CCNA

Computer operations practices

Information security policies

Automated data processing systems

Video and audio conferencing systems

Job description

Job Description

NEW CONTRACT DURATION: ASAP - January 5, 2018.

Years of Experience: 1 to 3 years in the field or related area.

Job Overview: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, upgrades, or replaces hardware and software systems. Supports and maintains user account information, including rights, security, and system groups. Performs basic operations, monitoring, installation, troubleshooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks.

Responsibilities:

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, pursues upgrades or replacements of hardware and software systems. Supports and maintains user account information with appropriate rights, security, and system groups.
• Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications. May be responsible for accessing data from and transferring data to local, state, or federal databases. May assist in procurement and inventory review of information resources hardware or software.
• Assists in designing, developing, and maintaining system applications. Provides technical assistance and support for applications and hardware problems. Installs, maintains, relocates, and tests new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains security controls over software.
• Develops procedure manuals and prepares briefings, reports, and evaluations on system efficiency and utilization. Makes presentations and briefings for training sessions. Trains others and communicates effectively.
• Expertise in automated data processing systems, information systems, and information security policies and procedures. Skilled in using personal computers, applicable programs, and systems, and in troubleshooting information systems.
• Experience in video and audio conferencing systems – maintenance, repair, and operation.

Required Certifications and Skills:

• Security+ certification (required). Background permitting security clearance acceptance.
• Network+, A+, CCNA preferred.
• Knowledge of computer operations practices, principles, techniques, and information security policies and procedures.

Need Local Candidates.