Customer Experience Specialist - Full-time

Placements24; Willows (CA); On-site; USD 11,000 - 15,000; Full time

Benefits offered by this job

Competitive salary

Development opportunities

Positive atmosphere

Standard company benefits

Impact on customer satisfaction

Job summary

Placements24 is seeking a Customer Experience Specialist to join their Welkom, Free State team. This full-time, on-site role focuses on turning every customer interaction into a positive experience, gathering feedback, and supporting the overall customer journey.

You will address inquiries, resolve issues, stay updated on products, and help maintain a welcoming environment for customers visiting the premises. A strong work ethic and on-site availability are essential.

Qualifications

• Proven experience in customer service or client relations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric approach.
• Ability to stay calm under pressure.
• Familiarity with CRM software is an advantage.
• Team player who goes the extra mile.
• High school diploma; additional certifications are a plus.
• Reliable and punctual with a strong work ethic.
• Must be able to work on-site in Welkom.

Responsibilities

• Engage with customers to understand needs and provide solutions.
• Handle inquiries and complaints professionally and empathetically.
• Resolve issues efficiently to ensure satisfaction.
• Gather feedback to identify service improvements.
• Maintain accurate records of interactions in the CRM.
• Collaborate with sales and marketing to improve the customer journey.
• Support teammates as needed.
• Stay informed about product knowledge and services.
• Create a welcoming environment for customers on-site.

Skills

Customer service

CRM software

Communication skills

Problem solving

Calm under pressure

Team player

On-site work

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Customer Experience Specialist to join their vibrant team in Welkom, Free State . This role is pivotal in ensuring that every customer interaction is positive and memorable, fostering strong brand loyalty. You will be at the forefront of customer engagement, utilizing your communication skills to address inquiries, resolve issues, and gather valuable feedback. We are looking for an individual who is passionate about customer advocacy and thrives in a face-to-face service environment. This is a full-time, on-site position that offers a fantastic opportunity to grow within a company that values its people and their contributions. You will be part of a supportive team dedicated to providing exceptional service. Your ability to connect with customers and understand their needs will be key to your success in this role. We believe in empowering our employees and providing them with the resources to excel in their roles and advance their careers within the organization.

Key Responsibilities

• Engage with customers to understand their needs and provide appropriate solutions.
• Handle customer inquiries and complaints in a professional and empathetic manner.
• Resolve customer issues efficiently, ensuring a high level of satisfaction.
• Gather customer feedback and insights to identify areas for service improvement.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with sales and marketing teams to enhance the overall customer journey.
• Contribute to team efforts and assist colleagues as needed.
• Stay updated on product knowledge and service offerings.
• Ensure a welcoming and positive environment for all customers visiting the premises.

Requirements

• Proven experience in customer service, client relations, or a similar role.
• Exceptional communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM software is an advantage.
• Team player with a willingness to go the extra mile.
• High school diploma or equivalent; relevant certifications or further education are a plus.
• Reliable and punctual, with a strong work ethic.
• Must be able to work on-site in Welkom.

Benefits

• Competitive salary and performance incentives.
• Opportunities for professional development and skill enhancement.
• A positive and collaborative work atmosphere.
• Standard company benefits.
• Chance to make a significant impact on customer satisfaction.