On-Site Customer Support Specialist — Security Services

Intelli-Tec Security Services; Syosset (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k, PTO

Job summary

Intelli-Tec Security Services is seeking a Customer Service Representative to be the voice of the company over the phone, delivering solutions and ensuring client satisfaction. You will be the first point of contact for internal and external customers and work closely with on-site facility managers and technicians to maintain smooth operations.

Candidates should have strong English communication, attention to detail, and a 2-year degree; Bachelor’s preferred.

Qualifications

• 2-year Associate's Degree is required.
• Attention to detail with the ability to stay focused on tasks.
• Proficient in Microsoft Office Suite.
• Full professional working proficiency in English.
• Excellent communication skills both written and verbal.
• Valid Driver License and clean driving record.

Responsibilities

• Receive incoming customer inquiries via phone and email and prioritize them appropriately to ensure critical issues are addressed promptly
• Efficiently schedule service appointments based on priority, availability and location
• Maintain real-time updates on service tickets and communicate delays or issues to the Service Manager
• Ensure detailed physical and digital record keeping of all incoming requests, tasks and technician assignments
• Collaborate with onsite facility managers and point of contact to communicate progress, delays or additional service requests
• Conduct follow-ups with onsite managers to ensure the completed projects meet all required standards
• Provide extensive administrative support to technicians, including ensuring they have the necessary resources to complete their tasks

Skills

Attention to detail

Excellent communication

Full professional working proficiency

Valid Driver License

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Intelli-Tec Security Services is seeking a Customer Service Representative to be the voice of the company over the phone, delivering solutions and ensuring client satisfaction. You will be the first point of contact for internal and external customers and work closely with on-site facility managers and technicians to maintain smooth operations.

Candidates should have strong English communication, attention to detail, and a 2-year degree; Bachelor’s preferred.