Customer Care Pro — High-Volume Call Center (Remote)

F.H. Cann & Associates; Columbia (SC); Hybrid; USD 21,000 - 28,000; Full time

Job summary

F.H. Cann & Associates in South Carolina is seeking a Customer Service Representative to handle inbound calls, verify information, and enter data while delivering compassionate and professional service. The role supports a state-wide program in a fast-paced, office-based setting.

Preferred candidates will have strong data entry skills, proficiency with Microsoft Office, and the ability to manage time and stay organized. Hybrid in-office work is available and veterans are encouraged to apply.

Qualifications

• Knowledge of customer service practices and principles.
• Excellent data entry and typing skills.
• Superior listening, verbal, and written communication skills.
• Ability to handle stressful situations appropriately.

Responsibilities

• Receive in-bound calls and provide answers with pre-scripted responses.
• Occasional out-bound calls for verification.
• Data entry of sensitive information.
• Provide compassionate and tactful service to community.
• Operate multiple applications, databases, and computer programs.
• Active learning and listening.
• Maintain extraordinary communication abilities.

Skills

Customer service

Data entry

Listening & communication

Stress management

Time management

Spanish (bonus)

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Job description

F.H. Cann & Associates in South Carolina is seeking a Customer Service Representative to handle inbound calls, verify information, and enter data while delivering compassionate and professional service. The role supports a state-wide program in a fast-paced, office-based setting.

Preferred candidates will have strong data entry skills, proficiency with Microsoft Office, and the ability to manage time and stay organized. Hybrid in-office work is available and veterans are encouraged to apply.