On-Site Customer Support & Order Specialist

Engage Technologies Corp; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Engage Technologies Corp in Brooklyn Park, MN is seeking a Customer Service Representative to provide outstanding service to customers, sales representatives, and distributors. You will manage orders, assist with returns, and support billing and shipping teams to ensure accurate, timely delivery.

The role requires strong communication, detail orientation, and the ability to resolve issues quickly in a fast-paced environment.

Qualifications

• High school diploma or GED, college degree preferred.
• 2-3 years’ previous experience in customer service is highly recommended.
• Excellent written and verbal communication skills in a fast-paced environment.
• Ability to assess and solve technical problems.
• Organized with a strong attention to detail.
• Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
• Ability to work independently or as a team.
• Able to deliver excellent customer service, externally and internally.
• Proficient with Microsoft Office products.

Responsibilities

• Process daily orders accurately with great attention to detail.
• Process return authorizations (RMAs) and credit memos.
• Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
• Research customer discrepancies and provide timely, accurate resolutions.
• Work with accounting for new account set up and collections.
• Match daily paperwork related to orders and invoicing; pull copies as requested.
• Cross-train and provide coverage for other Customer Service Representatives.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Independent work

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

Engage Technologies Corp in Brooklyn Park, MN is seeking a Customer Service Representative to provide outstanding service to customers, sales representatives, and distributors. You will manage orders, assist with returns, and support billing and shipping teams to ensure accurate, timely delivery.

The role requires strong communication, detail orientation, and the ability to resolve issues quickly in a fast-paced environment.