Customer Service Representative

Engage Technologies Corp; Brooklyn Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Engage Technologies Corp in Brooklyn Park, MN is seeking a Customer Service Representative to provide outstanding service to customers, sales representatives, and distributors. You will manage orders, assist with returns, and support billing and shipping teams to ensure accurate, timely delivery.

The role requires strong communication, detail orientation, and the ability to resolve issues quickly in a fast-paced environment.

Qualifications

• High school diploma or GED, college degree preferred.
• 2-3 years’ previous experience in customer service is highly recommended.
• Excellent written and verbal communication skills in a fast-paced environment.
• Ability to assess and solve technical problems.
• Organized with a strong attention to detail.
• Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
• Ability to work independently or as a team.
• Able to deliver excellent customer service, externally and internally.
• Proficient with Microsoft Office products.

Responsibilities

• Process daily orders accurately with great attention to detail.
• Process return authorizations (RMAs) and credit memos.
• Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
• Research customer discrepancies and provide timely, accurate resolutions.
• Work with accounting for new account set up and collections.
• Match daily paperwork related to orders and invoicing; pull copies as requested.
• Cross-train and provide coverage for other Customer Service Representatives.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Independent work

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Job description

Engage Technologies Corporation’s rapid growth and expanding coding and packaging lines offer diverse career opportunities for energetic, professional individuals with backgrounds in sales, technical service, engineering, production, customer support and more. We offer an excellent opportunity to anyone looking to make a difference. Our employees maintain a friendly, personal work environment that encourages high morale, strong work ethics, and great potential for future growth.

Position:Customer Service Representative

Location: Brooklyn Park, MN

Remote Status: On-Site

Job Id:1100

# of Openings:1

Customer Service Representative

JOB OVERVIEW:

This position will provide excellent customer service and support to our customers, sales representatives, and distributors for our products.

KEY RESPONSIBILITIES:

• Processing of daily orders accurately with great attention to detail.
• Processing of return authorizations (RMAs) and credit memos.
• Answer incoming customer phone calls for the team and provide backup coverage for the Front Desk.
• Research any customer discrepancies (order amount, shipping issues etc.) and provides a resolution and response in a timely and accurate manner.
• Work closely with accounting for new account set up and collections.
• Match daily paperwork related to orders and invoicing. Pull copies as requested.
• Cross-train and provide coverage for other Customer Service Representatives.
• Other duties as assigned.

QUALIFICATIONS/MINIMUM REQUIREMENTS:

• High school diploma or G.E.D, college degree preferred.
• 2-3 years’ previous experience working in customer service is highly recommended.
• Excellent written and verbal communication skills in a fast-paced environment.
• Ability to assess and solve technical problems.
• Organized with a strong attention to detail.
• Strong knowledge of logistics and shipping processes to assist customers with shipping products globally.
• Ability to work independently or as a team.
• Able to deliver excellent customer service, externally and internally.
• Proficient with Microsoft Office products.
• Ability to operate general office equipment such as telephone, copier, computer, etc.
• Ability to take direction from multiple co-workers and managers.
• Hours are 8:30am to 5:00pm on location in Brooklyn Park.

WORKING CONDITIONS

Physical Demands
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Use of skills requiring motor coordination with finger dexterity (e.g. keyboarding, machine operation, etc.) during most of a normal workday.
• Required to exert physical effort in handling objects less than 30 pounds.
• This position also demands specific visual abilities, including close-up vision and the capacity to adjust focus.
• Regular verbal communication and hearing are also necessary

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