On-Site Customer Success & Support Specialist

Maradyne Corporation; Cleveland (OH); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Vacation & PTO

Paid Holidays

Medical Coverage

Dental Coverage

Vision Coverage

HSA/FSA

Life Insurance

AD&D

401k Match

Employee Assistance

Job summary

Maradyne Corporation in Cleveland, OH is seeking a Customer Service Representative to serve as a liaison with customers by phone and email in a manufacturing setting. The role emphasizes problem-solving, timely responses, order processing, and coordination with suppliers.

A minimum of five years' experience and an associate or bachelor's degree are required, with on-site, Monday–Friday scheduling. This is an equal opportunity employer offering a comprehensive benefits package including medical,

Qualifications

• Minimum 5 years of customer service experience.
• Associates or Bachelor's degree required.
• Strong phone and computer skills; detail oriented.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Process orders, inquiries, returns, and lead-time questions.
• Provide product guidance and technical support.
• Identify upsell opportunities and resolve disputes.
• Participate in continuous improvement efforts.

Skills

Customer Service

Phone Skills

Computer Literacy

Problem Solving

Education

Associates/Bachelor’s Degree

Job description

Maradyne Corporation in Cleveland, OH is seeking a Customer Service Representative to serve as a liaison with customers by phone and email in a manufacturing setting. The role emphasizes problem-solving, timely responses, order processing, and coordination with suppliers.

A minimum of five years' experience and an associate or bachelor's degree are required, with on-site, Monday–Friday scheduling. This is an equal opportunity employer offering a comprehensive benefits package including medical,