On-Site Customer Care Pro – Manufacturing

Hood-Container-1; Columbus (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Annual bonus

Benefits package

Paid training

Job summary

Hood Container Corporation is seeking a on-site Customer Service Representative in Columbus, OH. You will act as the main liaison with customers, handling inquiries, order processing, and collaboration with production, logistics, and sales teams to ensure accurate and timely deliveries.

The role requires strong communication, CRM proficiency, and experience in a manufacturing environment, with a focus on maintaining detailed records and contributing to continuous improvement.

Qualifications

• Associate degree or higher in business, communications, or a related field.
• Experience with manufacturing processes and terminology is preferred.
• Familiarity with ERP systems used in manufacturing settings is a plus.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Assist customers with product information, orders, status updates, and issue resolution.
• Coordinate with production, quality control, and logistics to ensure timely order fulfillment.
• Document all customer interactions in the CRM system and elevate complex issues as needed.

Skills

Customer service

Communication

CRM familiarity

Multitasking

Education

Associate degree

Tools

CRM software

Microsoft Office

ERP familiarity

Job description

Hood Container Corporation is seeking a on-site Customer Service Representative in Columbus, OH. You will act as the main liaison with customers, handling inquiries, order processing, and collaboration with production, logistics, and sales teams to ensure accurate and timely deliveries.

The role requires strong communication, CRM proficiency, and experience in a manufacturing environment, with a focus on maintaining detailed records and contributing to continuous improvement.