On-Site Customer Success Coordinator

Schneider; Midland (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Job summary

Schneider in Midland, TX is seeking a Customer Service Coordinator to be on-site at a customer location and act as a liaison between Schneider and the customer. The coordinator will advise, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities include leading the daily work distribution, attending weekly business reviews, and driving root-cause analyses to improve account performance while resolving border-crossing issues as needed.

Qualifications

• Associate degree in business or related field.
• 2–4 years of relevant work experience preferred.
• Valid driver's license and meet Schneider's DMV record standards.
• Excellent customer service skills.
• Outstanding written and verbal communication skills.
• Strong problem-solving skills.

Responsibilities

• Develop a deep knowledge of the customer’s supply chain.
• Provide process and technology training to enable the needed support and coverage.
• Establish and communicate the daily distribution of work to the team.
• Attend weekly business reviews to discuss new offerings for the account.
• Act as the team lead for problem resolution.
• Analyze service issues and trends to determine the root causes and communicate recommendations to the team.
• Identify opportunities that would lead to improved performance for the account.
• Work through any border crossing issues that arise.

Job description

Schneider in Midland, TX is seeking a Customer Service Coordinator to be on-site at a customer location and act as a liaison between Schneider and the customer. The coordinator will advise, resolve complex problems, and build a solid working relationship with the customer.

Responsibilities include leading the daily work distribution, attending weekly business reviews, and driving root-cause analyses to improve account performance while resolving border-crossing issues as needed.